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We collect the following types of information about you:
Only information you provide us directly. We ask for information such as name, email, birthdate, and anniversary. We use this information to send you information about our company and offers including birthday and anniversary discounts. Your information if you choose to give it will not be made public without your permission.
Once you've contacted us, we ask that you mail the piece in a padded envelope or box. (Jewelry will rip through paper envelopes and we are not responsible for jewelry lost in the mail due to torn or insufficient packaging.)
Please send to:
Rebekah Brooks Jewelry
147 Main Street
Northampton MA 01060
Enclose your name, request, return address, and contact info. Please allow 3-4 weeks for repairs, which we ship back to you via UPS.
Orders ship via USPS or insured UPS Ground, with signature confirmation. You will be emailed the tracking number when the order ships. Within the US our shipping rates are as follows:
Your Rebekah Brooks order will be packaged in our lovely brown & cream recycled paper jewelry boxes. Rings ship in black velvet ring boxes. Some larger antique jewelry (like necklaces) ship in larger ‘deluxe’ velvet boxes suited to their size & splendor.
These pieces all travel in plain padded envelopes, which does not call attention to the fact there are valuable treasures inside!
If you buy jewelry from Rebekah Brooks and it's not what you expected or you're unhappy with it for any reason, you can exchange it within 15 days of purchase for another piece of equal or greater value or for store credit.
For items purchased between Black Friday and Christmas, our return policy is extended through January 15th.
Antique items may be exchanged in original condition within 15 days of purchase date. All exchanged items must be accompanied by the original receipt.